Pro Stage Bikini Privacy Policy

    This Privacy Policy explains how Pro Stage Bikini collects, uses, stores and shares personal data when you visit our website, contact us or place an order. It is designed to comply with the Swiss Federal Act on Data Protection and, where applicable, the European General Data Protection Regulation.
    1 Data controller
    The data controller responsible for processing personal data is: Pro Stage Bikini bei O. Ohst-SavenkovaFraumattenstrasse 54105 Biel-BenkenSwitzerlandEmail: info@prostagebikini.ch
    2 Personal data we process
    Depending on how you use our website and services, we may process the following personal data:
    • contact details, including your name, email address, telephone number, Instagram username and delivery address
    • order and payment information, including purchased products, selected options, invoice data and payment status
    • body measurements and fit information required to produce made-to-measure competition wear
    • competition details, including category, federation and approximate competition date
    • messages, comments, photographs, videos and reference images that you voluntarily send to us
    • technical data generated when you use the website, such as IP address, device information, browser information, log data and cookie identifiers
    • information relating to returns, alterations, complaints and customer support
    Please only provide photographs and other content that you are authorised to share. Photographs submitted for consultation or order fulfilment are not used for marketing unless separate permission or another valid legal basis exists.
    3 How we collect personal data
    We receive personal data when you use the online shop or product configurator, submit a custom design request, contact us by email, Instagram or WhatsApp Business, make a payment, request a fitting or alteration, return a product, or otherwise communicate with us. Certain technical data is collected automatically when you use the website.
    4 Purposes and legal bases
    We process personal data only where necessary and for the following purposes:
    • to review, confirm, produce, personalise, deliver and administer your order
    • to reserve production capacity and communicate about measurements, fit, design, payment and delivery
    • to process payments, refunds, returns, alterations and complaints
    • to answer enquiries and provide customer service
    • to operate, secure and improve the website and prevent misuse or fraud
    • to comply with accounting, tax, customs and other legal obligations
    • to send marketing communications or use customer content where you have consented or where another legal basis permits it
    Where the GDPR applies, processing may be based on performance of a contract or steps taken before entering into a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, or your consent. You may withdraw consent at any time with effect for the future.
    5 Product configurator and custom design requests
    Information entered in the product configurator or a custom design request is used to assess your order, select the appropriate size and construction, prepare the product and contact you if clarification is required. Because competition wear is made or adapted using the information you provide, accurate and complete measurements are important.
    6 Payments
    Payments are processed through external payment service providers. These providers process the information required to authorise and complete the payment in accordance with their own privacy notices. Pro Stage Bikini does not receive or store complete card details unless this is expressly stated by the selected payment provider.
    7 Communication through Instagram and WhatsApp
    If you contact us through Instagram or WhatsApp Business, the relevant platform provider also processes personal data. The provider’s own terms and privacy notice apply to that processing. We use the information received through these channels to answer enquiries, discuss orders and provide customer service.
    8 Service providers and recipients
    We may share personal data with service providers where this is necessary to operate the website or fulfil an order. These may include website and hosting providers, payment providers, delivery and logistics companies, accounting or professional advisers, IT service providers and external production partners. Production partners receive only the information reasonably required to produce or alter the ordered item. We do not sell personal data.
    9 International data transfers
    Some service providers and production partners may process personal data outside Switzerland or the European Economic Area, including in Ukraine or other countries in which our service providers operate. Where required, we use an appropriate legal basis and safeguards for international transfers. The exact transfer arrangements depend on the providers connected to the website at the time of use.
    10 Cookies and similar technologies
    The website uses cookies and similar technologies that are required for essential functions such as the shopping cart, checkout, security and language settings. Subject to the final website configuration, optional analytics, marketing or embedded-media technologies may also be used. Where consent is required, optional technologies are activated only after you make a selection in the cookie settings. You can change or withdraw your selection at any time through the cookie settings available on the website.
    11 Retention
    We retain personal data only for as long as it is required for the purposes described in this Privacy Policy, for the duration of the customer relationship, and for any additional period required by accounting, tax, contract, customs or other legal obligations. Data may be retained for longer where necessary to establish, exercise or defend legal claims. Information that is no longer required is deleted or anonymised where reasonably possible.
    12 Your rights
    Subject to applicable law, you may request information about your personal data and ask us to correct, delete, restrict or provide a copy of it. You may also object to certain processing and withdraw consent with effect for the future. These rights may be limited where processing or retention is required by law or necessary for contractual or legal claims. To exercise your rights, contact info@prostagebikini.ch. We may request information necessary to verify your identity. You may also contact the competent data protection authority.
    13 Data security
    We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, but we review our measures in light of the nature of the data and the available technology.
    14 Changes to this Privacy Policy
    We may update this Privacy Policy when our services, website technologies or legal requirements change. The current version published on the website applies.